Privacy policy

Ensuring your privacy is very important to the OnTrack team (hereinafter referred to as "OnTrack", "we" or "us"), which owns and operates the OnTrack software, mobile application OnTrack, the website hosted under the link https://on-track.ai (hereinafter collectively referred to as "OnTrack Services").

The purpose of this Privacy Policy is to inform you about how we collect, receive, store, use and ensure the retention of personal information relating to you, as well as your rights in relation to such information.

Key points

  • We do not disclose your personal information to third parties;
  • We do not share your contact information without your personal consent;
  • You independently determine the volume and degree of openness of personal information;
  • For the avoidance of any doubt, hereinafter in the text of this Privacy Policy, the phrase "personal information" will also include personal data, as defined by the Law of Republic of Kazakhstan "On the Protection of Personal Data".

Our Privacy Policy applies to all visitors, users and other persons who access the OnTrack Services and use its services, including the website and mobile application.


1. INFORMATION WE RECEIVE

The types of information we receive and collect:

  • Personal information that is voluntarily provided by you personally during registration in the OnTrack Services and in their further use. We do not check and are not responsible for the authenticity and correctness of the data provided by you when registering and using the OnTrack Services.
  • Technical information that we receive automatically during your visit and use of the OnTrack Services, and which becomes available to us from standard server logs. This information includes your IP address, your computer/mobile device operating system and browser type, your mobile device type, the unique device identifier (UDID) or mobile equipment identifier (MEID) of your mobile device, the website address, which contained a link to us (if any), and the pages you visited on our website, cookies, the location of devices (such as a tablet or phone), including geographic location, such as via GPS, Bluetooth or Wi-Fi signals.

We may use this information to administer, maintain and customize our Services, and to provide services such as technical support.

The relationship between the IP address and your personal information is not subject to disclosure to third parties, except as required by law.


2. PURPOSE OF USING THE INFORMATION

With the information we receive, we can:

  • Provide, maintain, protect, develop and improve the quality of existing OnTrack services and create new ones, as well as ensure the safety of our users.
  • Evaluate the operation of OnTrack Services and calculate statistical data on the activity of users of OnTrack Services.
  • Evaluate the effectiveness of our advertising.
  • To keep in touch with you for the prompt provision of additional information, assistance and support. Including timely informing you about new products and services or changes in the OnTrack Services.
  • Diagnose and fix technical problems.

3. DATA PROTECTION

We make every effort to protect the security of your personal information from unauthorized attempts to access, modify, disclose or destroy and do not intentionally provide access to such information to any third party, except as described in this privacy policy.


In particular, the security of your personal information is carried out by network security software, the use of SSL encryption, access verification procedures, the use of cryptographic information protection tools, and compliance with the privacy policy.


We require all of our employees to abide by the terms of this Privacy Policy and impose strict contractual obligations on the privacy of our users and visitors, for violation of which there are serious penalties and fines.


You are also required to take all appropriate measures to protect your personal information when using the OnTrack Services. Please remember that we never ask for a password to access your account and never change it on demand, including yours. If necessary, you change the password yourself, through the existing special form.


4. PROVISION OF INFORMATION TO THIRD PARTIES

In no case, except as provided by law, we do not disclose or provide third parties with your personal information.


5. CHANGES TO PRIVACY POLICY

We have the right to update and amend the provisions of this Privacy Policy at any time. The new version of the privacy policy comes into force from the moment it is posted, unless otherwise provided by the provisions of the new version of the privacy policy. We recommend that OnTrack users regularly refer to this Privacy Policy in order to familiarize themselves with the most up-to-date version.


6. HOW TO CONTACT US

If you have any questions about this Privacy Policy or other questions about the OnTrack Services, please contact us at: support@on-track.ai